Where local law shapes account access
Our Legal position begins with location and account eligibility: access depends on local law, and we may ask you to complete phone verification before account access continues. We use the details attached to your account to check identity, payment ownership and requests involving wallet records. DANA,
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OVO, GoPay and QRIS can appear as local payment context, but a payment option does not change the legal conditions that apply to your account. Bank transfer and virtual account records may also be connected to a request when we need to confirm ownership. If your
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location, age status or account details prevent access where local law permits, we will direct you to the policy contact route rather than bypassing the restriction. Please keep your name, phone number and payment details current so we can assess a Legal request against the correct
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account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.